Customer Service Improvement: It's Mission Critical To Your Future
Published: |
May 23, 2001 |
Author: |
R. Michael Donovan |
Abstract: |
Consultant R. Michael Donovan asks, "Do you really provide what your customers want and need?" He contends that companies who continuously excel at customer service will gain more marketshare. Mike provides his reader with 10 questions that can help an organization assess its customer service performance, progress and opportunities for improvement.... |
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