Jun 22, 2016 Heller Industries is focused on reducing the total cost of ownership for its customers
Based on its recent analysis of the surface mount technology (SMT) reflow soldering equipment market, Frost & Sullivan recognizes Heller Industries, Inc. with the 2016 Global Frost & Sullivan Award for Growth Excellence Leadership. Heller Industries has made remarkable improvements to its product and technology portfolios over the last 10 years to emerge a top participant in the SMT reflow soldering equipment market.
Heller Industries recognized the growing importance of Industry 4.0 and anticipated that its customers would require their SMT reflow soldering equipment to offer increased connectivity and automation. The company is looking to fortify its already strong R&D divisions spanning the United States, South Korea, and China in order to address all customer requests. In addition, Heller Industries is focusing on expanding in Europe and Asia.
"The company strongly believes its long-term growth sustainability is linked to its ability to expand its product portfolio and global footprint, as well as recruit top talent that can implement its vision," said Frost & Sullivan Research Analyst Apoorva Ravikrishnan. "To attract customers from all segments, it has ensured that its innovative and reliable SMT reflow soldering equipment is available at affordable prices."
In line with its goal of rolling out products with a low total cost of ownership, Heller Industries has collaborated with IBM Microelectronics to develop fluxless mass reflow furnace equipment that eliminates the need for pre-reflow fluxing and post-reflow flux cleanup steps. Such partnerships have gone a long way in helping the company win new customers and retain existing ones.
Heller Industries' R&D engineers are constantly improving the SMT reflow soldering equipment to handle the demands of Industry 4.0 while reducing the equipment's nitrogen and power consumption. The company's equipment currently operates below 10 kilowatts (kW), making it more power-efficient than most competing products. Its design engineers are working to bring this within the 8 kW to 9 kW range.
Heller Industries works closely with its customers to ensure that its products are designed to suit the latters' unique needs. The company has implemented an extensive feedback system, wherein customer feedback is registered and reviewed every month, and that any design reconfiguration is addressed immediately across all relevant products.
"Heller Industries is also quick to offer extended support services to its customers," noted Apoorva ."This is possible because it has a service center in all of its operating regions globally. In rare cases where no service center is available, it uses a third-party service provider that has been trained to work with the company's equipment."
Furthermore, to harness the huge demand stoked by Industry 4.0, the company is leaving no stone unturned to promote its technological capabilities. It has employed aggressive marketing on a global scale to build the brand name to be synonymous with innovation.
Overall, Heller Industries' long-term plan to sustain growth and leverage top talent in the SMT reflow soldering equipment market, along providing with an excellent price-performance value, gives it an edge over other market participants.
Each year, Frost & Sullivan bestows this award upon the company that has demonstrated excellence in growth and customer value. It recognizes the superiority of the product/service as well as the overall customer, purchase, ownership, and service experience offered, which has resulted in the recipient company seeing above-market growth and greater share of wallet. The award lauds the growth, diversification and sustainability strategies of the company.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
Heller Industries is a global industry-leading supplier of thermal process solutions for the Semiconductor, SMT and Solar markets. Heller has pioneered many significant technology innovations in the reflow and curing processes. www.hellerindustries.com. For additional information: contact Heller Industries, Inc. 4 Vreeland Road, Florham Park, NJ 07932, USA
